Administrative Professionals Conference
JULY 18, 2024
Administrative Professionals Conference


In 1972, IHA hosted its inaugural ​​Administrative Professionals Conference. More than five decades later, we continue to come together annually to celebrate the talented administrative profes​sionals who are kee​ping our health organizations running smoothly. 

​Date: Thursday, July 18, 2024
Time: 8 a.m. - 3:15 p.m. ET
Location: FORUM Events Center​ (11313 USA Pkwy, Fishers, IN 46037)​
Registration: Sign up here​  *If your registration is cancelled on or before June 27, a $50 fee will be retained. Refunds are not available after June 27, but substitutions are allowed onsite or in advance by notifying Molly Kelly (

View session descriptions and timed agenda here

The 2024 Administrative Professional Excellence Award will be presented at this year's ​​Administrative Professionals Conference. 


IHA established the Administrative​ Professional Excellence Award to recognize outstanding support staff service within our member hospitals. 

We need your help in identifying Hoosier role models who keep your organizations functioning efficiently. 
The award bears the name of an individual whose service to Indiana hospitals as an IHA staff member was truly exemplary. Mikell Brown was an administrative assistant in education and communications for 25 years. She was a tireless, trustworthy resource on all association issues and a mentor to all of our new employees. ​

Anyone employed at your facility can nominate a deserving individual. Download this form​ and re​turn it with as many testimonials and as much supporting documentation as you wish. This will help our Awards Com​mittee get to know your candidate and the impact they've made on your organization and the community. ​​

The award will be presented at this year's ​​Administrative Professionals Conference​.

Return the nomination form and supporting documentation to Molly Kelly, IHA Member Engagement & Marketing Coordinator, at


2023  - Katie Wells, Baptist Health Floyd, New Albany​

2022  - Debra Swain, Good Samaritan Hospital, Vincennes

2021   -  Ann Hazelwood, Margaret Mary Health

2020 - Robin Clark Meffert, Schneck Medical Center, Seymour

2019 - Tricia Raney, Community Health Network, Indianapolis

2018  - ​ Linda P. Smith, Indiana University Health North Hospital, Carmel​

2017  -  Sue Wood, Beacon Health System, South Bend

2016  -  Suzi Sievers, Good Samaritan Hospital, Vincennes

2015  -  Linda Hartman,  St. Vincent Anderson Regional, Anderson​

2014  -  Beth Auker, Jay County Hospital, Portland​

Administration; HR; Leadership

lindsay-boccardo-headshot-2.jpgLindsay Boccardo​
Career Coach & Public Speaker, Creator of Unleash My Career​​

Lindsay Boccardo​ took her degree in Psychology and went back to school for coaching. She built a program "Unleash My Career" to help young high achievers design the career path they longed for. As a mouthpiece for a generation that has flabbergasted Boomers, irritated Gen Xers and watched as Gen Z’s build their social life online, this Millennial wants to help you create a workplace where everyone contributes, where legacies are honored, and where we create that invisible chord that makes people want to stay.​

Big Bright Future: Making the Case for Optimistic and Loving Leadership
  • ​When the wind blows, some people build walls, and some people build windmills. There is a question that pulls at the hearts of humans: are things getting better or worse? Is the ship going down or are we about to launch into a new stratosphere of opportunity? Let's discover together what has changed in our lifetime and how we can adapt and continue to live with hope and excitement despite the doom and gloom we see on the news.
  • Attendees will learn: Three major factors that have changed our day-to-day quality of life in the last century (that impact you every day at work), the extraordinary power of the human mind to process change, and the role you get to play as an optimistic and loving leader​.
Level Up: Create your Big Bright Future with Coaching Skills
  • Leadership has changed dramatically – where we used to have top-down authority, we now see leaders creating conversations with those they are leading. Younger generations grew up in a world where opportunities to speak their mind were available to them, and now they expect the same to be true at work. Listening and collaborating in teams are now the benchmarks of a progressive workplace culture. The purpose of this session is to introduce participants to the critical skills they need to build their emotional intelligence and collaborate with their teams and executives.
  • Attendees will learn: How to use curiosity to discover more efficient solutions, the three levels of listening, and how to ask open-ended empowering questions​​ 

DawnMonroe-2.jpgDawn Monroe
Certified & Experienced Technical Educator, Founder of Dawn Monroe Training

Dawn Monroe​ brings a passion for empowering business professionals with a 30-year history in the technical training industry. As a Certified Microsoft Office Specialist Master (MOSM), Microsoft Certified Educator (MCE), Certified Virtual Presenter (CVP), and General Artificial Intelligence Business (GenAIBIZ), she embodies excellence in both technical expertise and instructional design. Dawn is committed to serving​ individuals who are ready to learn.

Integrate to Elevate: Microsoft OneNote, Planner, Bookings & Forms
  • Are you looking to increase your productivity and streamline your workflows in Microsoft 365? The popular suite has many applications that are intended to work together. This integration of products can offer huge timesavers for those in the know. Together we will explore a variety of Microsoft’s supporting programs that can improve your productivity and workflows. Connect the dots to streamline processes and more fully utilize the tools available in this powerful suite. If you are already spending your days in Outlook, Teams, Word and Excel, this session will catapult you to the next level of efficiency.
Microsoft Outlook: Dance of the Delegates
  • Collaborate with confidence when administering multiple Microsoft Outlook accounts. A delegate can send items on behalf of another, including creating and responding to meeting requests. Adjust sharing permissions so they work for your specific needs. This session focuses on Email, Calendars, Tasks, AND includes my handy tip sheet!
Making Magic with Canva: From Basics to AI
  • Discover the power of Canva's design tools to elevate your administrative game and to capitalize on emerging trends. Explore this fun and user-friendly application to create engaging collateral that is consistent with your organization’s message. In this hands-on session, you'll learn the ins and outs of Canva to customize your content for more visually appealing and impactful materials.


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